Our business operates from Monday to Friday, 9:00 AM to 5:00 PM, excluding holidays. Orders placed on weekends, holidays, or after 12 PM PST (Pacific Standard Time) will be processed on the following business day.
For large orders, our processing time is 2-3 business days, and the items will be shipped using your preferred shipping method.
Delivery times may vary based on the destination state, country, and specific parcel. Please note that there are no guaranteed delivery dates for USPS Mail, UPS Ground, or UPS 2nd Day Air within the USA.
| SHIPPING METHOD | COST | DELIVERY TIME* | POLICIES |
|---|---|---|---|
| USPSยฎ First Class Mail | vary | 2-7 Business Days | Delivery time will vary by state and parcel. There are no guaranteed delivery dates. |
| USPSยฎ Ground Advantage | vary | 2-7 Business Days | Delivery time will vary by state and parcel. There are no guaranteed delivery dates. |
| USPSยฎ Express Mail | vary | 1-2 Business Days | Delivery time will vary by state and parcel. There are no guaranteed delivery dates. For Small Package ( Maximum 2lb ) |
| USA UPS Ground | vary | 2-6 Business Days | Delivery time will vary by state and parcel. There are no guaranteed delivery dates. |
| Canada |
USPSยฎ First Class International Mail (VAT) Max 4 Pound Limit UPS Global Express |
15 – 45 Business Days 7 – 14 Business Days |
Delivery time will vary by state and parcel. There are no guaranteed delivery dates. |
| Everywhere Else Worldwide Shipping |
USPSยฎ First Class Mail or GlobalPost โข Standard International Mail USPSยฎ Priority USPSยฎย Express Mail UPS Global Express Mail |
30 – 60 Businessย Days
20 – 45 Businessย Days
7 – 14 Business Days |
The flat-rate shipping applies to parcels of all size, contents and to all destinations. There are no guaranteed delivery dates. |
Time stated in business days, excluding weekends and holidays. Packages being shipped to a PO Box can only be shipped via Standard Shipping.
About Customs, Duties & Taxes ( Shipment Outside of USA )
- When ordering from Dermalure.com, customers are responsible for ensuring the lawful import of products to their destination.
- The recipient is considered the importer of record and must comply with all local laws and regulations.
- For international shipments, import taxes, customs duties, and fees may be levied by the destination country upon arrival. These additional charges are the recipient’s responsibility.
- Customs policies vary by country, and Dermalure has no control over these fees or the timeline for customs clearance.
- In cases where customs clearance is required, delivery delays may occur.
